Consumer Law
Disputes in consumer transactions most often arise from defects, refunds/price reductions, warranties, and contract terms. As Tanışman Hukuk, we proceed with a document-focused approach in arbitration committee and court processes; by correctly formulating the claim, we aim to prevent the process from being needlessly prolonged.
Our Scope of Services
The burden of proof, the applicable venue, and monetary thresholds can determine the outcome of a case. That's why we proceed from the outset with the correct forum and the correct claim.
- Defective goods and services disputes: Planning and pursuing claims for refund, replacement, free repair, price reduction, and rescission of the contract.
- Consumer arbitration committee and consumer court processes: Application preparation, evidence file, objection/annulment processes, and litigation follow-up.
- Disputes arising from banking and finance contracts: Evaluation of disputes related to loans/fees/commissions, contract terms, payment plans, and consumer transactions.
- Timeshare and package tour contracts: Claims arising from withdrawal, cancellation/refund, contract fees, and defective/incomplete performance of services.
- After-sales service and warranty disputes: Warranty coverage, service processes, parts/workmanship issues, and follow-up of consumer claims.
How Do We Work?
We start by reviewing the contract, invoice, service receipts, correspondence, and delivery/inspection records. We then determine whether the file falls under the arbitration committee or the court, and structure the claim with the strongest possible body of evidence. Throughout the process, we meticulously track notifications and deadlines.